Terms and conditions

INTRODUCTION

This document establishes the conditions that determine the use of this website (www.valeriano.pt, hereinafter referred to as the Company) and the purchase of products on it (hereinafter referred to as the conditions).

We urge you to read the conditions, our cookie policies and our privacy policy (hereinafter, together, the “data protection policies”) carefully before using this website.

When using this website or when making a ordering through it, the User hereinafter referred to as the “User” undertakes to comply with these conditions and to observe our data protection policies.

In case the User does not agree with all the conditions and the data protection policies, he must not use this website.

These conditions may change. It is the User’s responsibility to read them periodically, as conditions in force at the time of formalizing the relevant contract (as referred to below) or when using this website.

If the User has any doubts regarding data protection conditions or policies, he can contact our services using the contact form.

This contract (hereinafter referred to as the “Contract”) may be executed in any of the languages ​​in which it is available on this website.

COMPANY DATA

The sale of goods through this website is carried out under the name VALERIANO by VALERIANO BICA MACHADO, sole trader, with registered office at Rua Santo Ildefonso, n. 34 – 1st floor 4000-463 PORTO – PORTUGAL, You can contact our customer service department at +351 934365183 or by email: geral@valeriano.pt

USER DATA AND VISITS TO THIS WEBSITE

The information or personal data provided by the User will be processed in accordance with the current data protection policies. By using this website, the User expresses his consent in the processing of the information and his personal data, and declares that all the information and details provided are true and correspond to reality.

USE OF THIS WEBSITE

By using this website and placing orders through it, the User undertakes to:

Use this website only to carry out searches and legal orders.
Do not place false or fraudulent orders. If we believe that an order placed may be fraudulent or false, we will authorize its cancellation and inform the competent authorities.

iii. Provide us with your email address, postal address and / or other contact details, in a true and accurate manner. The User also expresses his consent to the use of this information to contact the User when necessary (see our privacy policy).

If the User does not provide us with all the necessary information, he will not be able to place his order. When placing an order through this website, the User declares that he is over 18 years old and legally eligible to join such contracts.

SERVICE AVAILABILITY

The articles offered through this website are available for delivery in all countries.

CONTRACT FORMALIZATION

The information contained in these conditions, and the details contained in this website do not constitute an offer to sell, but an invitation to negotiate. There should be no contract between the User and the Company, related to any products, until their order has been expressly accepted by the Company. If your offer is not accepted, and the corresponding amount has already been debited from your account, the amount will be refunded in full.

To place an order, the User must follow the online purchase procedure, and click on “Checkout”. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). This does not mean that your order has been accepted, since it constitutes an offer that the User makes to the Company for the purchase of one or more products offered by it. All orders are subject to approval by the Company, which will be communicated to the User via an email confirming the order has been shipped (the “Shipment Confirmation”).

The Contract only covers the products mentioned in the Shipping Confirmation. The Company is not obliged to supply you with any other products that have not been ordered, until you obtain confirmation of their shipment, through the Shipment Confirmation.

15.3 Returns

The User will not be entitled to cancel the contract whenever it concerns the following products:

Customized items (special orders, made to measure)
Sealed goods that are not suitable for return for hygiene reasons, and which have been opened after delivery.

The User’s right to cancel the contract applies exclusively to products that are returned under the same conditions in which they were received by the User. The Company will not make any refunds if the product has been used beyond its simple opening, or in the case of products that are not in the same condition in which they were delivered or that are damaged, so we recommend that the User take care of the ) product (s) while they are in your possession. The User must return the products using or including all packaging and accessories, in addition to any other documents attached to the product, if any. In any case, the User must send the product (s) for return together with the receipt he received on delivery of the product. The User will receive a summary with information on the exercise of the right of cancellation when receiving the order.

After examining the article, the Company will inform the User of its right to refund the amounts paid. Delivery costs will be refunded when the right to cancel is exercised within the statutory period, and when all the goods in the relevant order have been returned. The refund will be paid as soon as possible and, in any case, within 14 days of the user’s notification of his intention to cancel the order. However, the Company may retain the refund until all goods are returned. The refund will always be made by bank transfer to an account to be indicated by the User. We advise that the return is made by registered mail. The User must assume the cost and risk of returning the products if he chooses a different return option.

For any questions or issues related to the return of goods, the User can contact our services via email geral@valeriano.pt.

15.4 DEFECTIVE PRODUCT RETURNS

In cases where the User considers that at the time of delivery the product was not in the conditions stipulated in the contract, the User should contact our services immediately, through our contact form, providing the details of the product and damages that it presents, or via email geral@valeriano.pt, to receive instructions on how to proceed.

The User must return the product together with the receipt he received with the product at the time of delivery. Our services will assess the condition of the returned merchandise, and will notify the User by email, within a reasonable time, if the product is returned or relocated (as appropriate). The refund or reallocation of the article must take place as soon as possible and, in any case, within 14 days from the date of sending the e-mail confirming the realization of the refund or the reallocation of the product.

The amounts paid for the products returned for any proven damages or defects will be fully refunded, including the delivery costs corresponding to the shipment of the item and the costs borne by the user for its return. The refund will be made by bank transfer to an account to be indicated by the User.

All rights recognized to the User by the current legislation will, in any case, be guaranteed.