Terms and conditions

This section includes information about the conditions of access and use of this website, which must be known to the user. General information about www.valeriano.pt, within the effects provided for by Law 34/2002 on Information Society and Electronic Commerce Services.
• Owner: Valeriano Bica Machado
• N.I.F.: 111424100
• Registered office: Travessa do Covelo nº206 R/C postal code 4200-241 Porto (Portugal).
• Email: geral@valeriano.pt
• Telephone: (351) 934 365 183
Please read the terms and conditions before using our services.



This document establishes the conditions that determine the use of this website (www.valeriano.pt, hereinafter referred to as the “Company”) and the purchase of products on it (hereinafter referred to as the “conditions”).
We ask that you read the conditions, our cookie policies and our privacy policy (hereinafter, together, the “data protection policies”) carefully before using this website. When using this website or making a order through it, the User (hereinafter referred to as the “User”) undertakes to comply with these conditions and to observe our data protection policies. If the User does not agree with all the conditions and data protection policies, they should not use this website.
These conditions may be subject to modification. It is the User’s responsibility to read them periodically, as conditions in force at the time of formalizing the relevant contract (as referred to below) or using this website.
If the User has any questions regarding data protection conditions or policies, they can contact our services using the contact form.
This contract (hereinafter referred to as the “Agreement”) may be executed in any of the languages in which it is available on this website.


The sale of goods through this website is carried out under the name VALERIANO by, VALERIANO BICA MACHADO sole proprietorship, with tax identification number 111424100, with registered office at Travessa do Covelo nº206 R-C, 4200-241 Porto – PORTUGAL, You can contact our customer support department on +351 934 365 183 (call to the national mobile network) or by email geral@valeriano.pt


The information or personal data provided by the User will be processed in accordance with current data protection policies. By using this website, the User expresses his consent to the processing of information and personal data, and declares that all information and details provided are true and correspond to reality.


When using this website and placing orders through it, the User undertakes to:

3.1. Use this website only to carry out legal searches and orders.

3.2. Do not place false or fraudulent orders. If we consider that an order placed may be fraudulent or false, we will authorize its cancellation and inform the competent authorities.

3.3. Provide us with your email address, postal address and/or other contact details, truthfully and accurately. The User also expresses his/her consent to the use of this information to contact the User when necessary (see our privacy policy).

If the User does not provide us with all the necessary information, they will not be able to place their order. When placing an order through this website, the User declares that they are over 18 years old and legally eligible to enter into contracts of this type.


The items offered through this website are available for delivery in all countries.


The information contained in these conditions, and the details contained on this website do not constitute an offer to sell, but rather an invitation to negotiate. There shall be no contract between the User and the Company, relating to any products, until their order has been expressly accepted by the Company. If your offer is not accepted, and the corresponding amount has already been debited from your account, the amount will be refunded in full.

To place an order, the User must follow the online purchase procedure and click on “Finalize Order”. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). This does not mean that your order has been accepted, as it constitutes an offer that the User makes to the Company to purchase one or more products offered by it. All orders are subject to approval by the Company, which will be communicated to the User via an email confirming the sending of the order (the “Shipment Confirmation ”).

The Contract only covers the products mentioned in the Shipping Confirmation. The Company is not obliged to provide you with any other products that have not been ordered, until confirmation of their shipment is obtained through the Shipping Confirmation.


All product orders are subject to availability. In the event of difficulties in supplying products, or in the event that stocks run out, the Company reserves the right to provide the User with information on substitute products, of quality and value equal to or greater than that requested. If the User does not want substitute products, the Company will refund any amount already paid by the User in connection with the order.


The Company reserves the right to remove any products from this website at any time, as well as to modify any material or content thereon. Whilst we always do our best to process all orders, exceptional circumstances may occur which force us to refuse to process an order after sending the Order Confirmation, and we reserve the right to do so at any time.

The Company is not responsible for the possible withdrawal of any products from this website, or for the possible withdrawal or modification of any material or content from this website, by us or third parties, or for the failure to process an order after sending the Order Confirmation. Order.


Notwithstanding clause 7 above regarding product availability, and except in extraordinary circumstances, we will endeavor to dispatch the order consisting of the product(s) mentioned in each Dispatch Confirmation on a date prior to the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, within the estimated period indicated when selecting the payment method and, in any case, within a maximum period of 60 days from the date of the Order Confirmation.

However, delays may occur for reasons such as, for example, product taxation, the occurrence of unforeseen circumstances or problems in the delivery region.

If, for any reason, we are unable to meet the delivery date, we will inform the User about this situation, giving them the option to continue with the purchase, establish a new delivery date or cancel the order, with the right to a refund. total amount paid. In any case, the User must bear in mind that we do not carry out domestic deliveries on Saturdays and Sundays.

For the purposes of these conditions, “delivery” is considered to have been made, or the order “delivered”, when the User or a third party indicated by the User is in physical possession of the goods.


The risks of the product are the responsibility of the User from the moment of delivery. The User will assume ownership of the products from the moment the Company receives full payment of the amounts due for the products delivered.


The price of products will always be as stipulated on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices published on our website are correct, errors may occur. If we discover an error in the price of any of the products selected by the User, we will inform you as soon as possible, offering you the option of confirming your order at the correct price, or canceling the order. If we are unable to contact the User, we will consider the order as cancelled, and we will refund all amounts paid in connection with the order in full.

The Company is not obliged to provide the User with any product at an incorrect lower price (even after sending the Shipping Confirmation), in the event that the error in price is evident and unambiguous, and could have been reasonably recognized by the User as dealing with an incorrect price.

Prices on the website include VAT, but do not include delivery fees. Prices can be changed at any time. However, except in the circumstances mentioned above, price changes shall not affect orders for which an Order Confirmation has been sent.

Once the User has selected all the items they wish to purchase, they will be added to their cart, with the following steps consisting of processing the order and making payment. To do this, the User must follow the steps of the purchase process, filling in or verifying the information requested at each step. Throughout the purchase process, and before making payment, the User can change the details of their order.

Payment can be made using Visa, Mastercard, American Express and Discover cards, PayPal,  PayPal express, MBway, Bank transfer or made through Multibanco references.
Payment must be made within a maximum period of 3 working days, and the Company may automatically cancel the order due to non-payment. If payment is made by bank transfer, the User must send proof of payment to (geral@valeriano.pt). Once payment is made, the product is confirmed and sent to dispatch.

If the chosen payment method is PayPal, the charge will be made when the order is confirmed. By clicking on “Pay with Paypal”, the User confirms that the credit card is theirs. Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize payment, we will not be responsible for any delays or failures in delivery, and we will not be able to formalize any contract with the User.

In the event of cancellation of the order due to non-payment, the User loses the reservation of the product as well as all conditions in force at the time of the canceled order.


The possibility of purchasing goods as a visitor is also available on our website. In this type of purchase, the User will only be asked for essential data to process their order. At the conclusion of the purchase process, the User will have the possibility to register as a user, or to continue using our services as an unregistered user.


In accordance with current rules and regulations, all purchases made through the website are subject to Value Added Tax (VAT). The price indicated on our website already includes VAT.



If the User enters into a contract as a consumer, he or she has the right to revoke it within 14 days, without being obliged to provide any justification. The revocation period will expire after 14 days from the date of purchase of the products by the User, or in the case of a third party – other than the delivery person – indicated by the User taking physical possession of all the goods of an order delivered separately, within 14 days from the date on which the User or a third party has physically taken possession of the last merchandise in the order. To exercise the right to revoke the contract, the User must notify Valeriano, via email geral@valeriano.pt, of their decision to withdraw from this contract, through an unequivocal statement (for example: a communication sent by mail or by email).


In the event of revocation of this contract by the User, the Company will reimburse all payments received from the User, including delivery costs (with the exception of additional costs arising from the User’s choice of a delivery method other than the offered by the Company) without any unjustified delay and, in any case, within a period of less than 14 days, counting from the date of communication of the decision to revoke this contract. The refund will be made by bank transfer to an account indicated by the User. In any case, the User will not pay any fees arising from said refund. However, the Company may withhold the refund until it has received the returned goods, or until the User provides proof of sending the goods back, whichever is earlier.

The deadline will be considered met if the User returns the goods before the 14-day period has expired.

Except in the case of delivery by the User of the goods using a courier service determined by the Company, the User must bear the costs of returning the goods. The User will be solely responsible for any decrease in the value of the goods resulting from delivery, and it is not necessary to establish the nature, characteristics and functioning of the goods.


In addition to the legally recognized right of cancellation by consumers and users, mentioned in clause 13.1 above, the user will benefit from a period of 30 days from the date of delivery of the products to return them (except those mentioned in clauses 14.1. and 14.2. below, for which the right to cancellation is excluded).

If the goods are returned by the User within the contractual terms of the right of revocation, once the statutory period has expired, we will refund the amounts paid for said products.

The User will be responsible for the direct costs of returning the product. The User may exercise their right of revocation in accordance with the provisions of clause 13.1 above. However, the User must inform us of their intention to revoke the contract, in accordance with the established legal revocation conditions. The User must, in any case, return the goods within 30 days of Shipping Confirmation.


The User will not have the right to cancel the contract whenever it concerns the following products:

14.1. Customized items (special orders and made to measure)

14.2. Sealed goods that are not suitable for return for hygiene reasons, and that have been opened after delivery.

The User’s right to cancel the contract applies exclusively to products that are returned in the same conditions in which they were received by the User. The Company will not provide any refund if the product has been used beyond simply opening it, or in the case of products that are not in the same condition as they were delivered or are damaged, so we recommend that the User takes care of the ) product(s) while they are in your possession. The User must return the products using or including all packaging and accessories, in addition to any other documents attached to the product, if any. In any case, the User must send the product(s) for return together with the receipt received upon delivery of the product. The User will receive a summary with information about exercising the right to cancel upon receiving the order.

After examining the article, the Company will inform the User of their right to a refund of the amounts paid. Delivery costs will be refunded when the right to cancellation is exercised within the statutory period, and when all goods included in the relevant order have been returned. The refund will be paid as quickly as possible and, in any case, within 14 days of the user being notified of their intention to cancel the order. However, the Company may withhold reimbursement until all goods are received back. The refund will always be made by bank transfer to an account indicated by the User. We recommend that the return be made by registered mail. The User must assume the cost and risk of returning the products if they choose a different return option.

For any questions or issues related to the return of goods, the User can contact our services via email geral@valeriano.pt.


In cases where the User considers that at the time of delivery the product did not meet the conditions stipulated in the contract, the User must contact our services immediately, using our contact form, providing details of the product and damages that it presents, or via email geral@valeriano.pt, to receive instructions on how to proceed.

The User must return the product together with the receipt received with the product at the time of delivery. Our services will assess the condition of the returned merchandise, and will notify the User by email, within a reasonable period of time, if the product is returned or relocated (as appropriate). The refund or relocation of the item must be carried out as soon as possible and, in any case, within 14 days from the date of sending the email confirming the refund or relocation of the product.

The amounts paid for products returned due to any proven damage or defects will be refunded in full, including the delivery costs corresponding to sending the item and the costs borne by the user for its return. The refund will be made by bank transfer to an account indicated by the User.

All rights recognized to the User by current legislation will, in any case, be guaranteed.